August 2024

Aidrop ClickUp

The ClickUp Airdrop enables migration from ClickUp to DevRev, offering support for both one-time imports and continuous synchronization.

Key features:

Import: Import ClickUp tasks, comments, tags, and users into DevRev.
Sync: Automatically synchronize new and updated items from ClickUp to DevRev.
Field mapping: DevRev auto-maps fields with the option for manual adjustments.

For more information about ClickUp Airdrop, refer to the following article: ClickUp Airdrop

Airdrop Azure Boards

The Azure Boards Airdrop streamlines migration from Azure Boards to DevRev, offering support for both one-time imports and continuous synchronization.

Key features:

Import: Import Azure Boards work items, comments, tags, attachments, users, and stages into DevRev.
Sync: Automatically synchronize new and updated items from Azure Boards to DevRev.
Field mapping: DevRev auto-maps fields with the option for manual adjustments.

For more information about Azure Boards Airdrop, refer to the following article: Azure Boards Airdrop.

Airdrop Sync

DevRev now enables admins to archive completed Airdrop sync units (also known as imports), protecting against accidental deletions and ensuring data integrity. This feature helps keep the system organized by preserving completed sync units linked to their specific external sources and projects.

For more information about Airdrop Sync, refer to the following article: Airdrop post import options.
Fixed a bug where the clone feature on Airdrop-created work items failed due to Airdrop metadata issues.

Airdrop UX

The Airdrop Imports and Report pages have been redesigned to enhance user experience, making starting and managing Airdrops easier.

What's improved:

Airdrop Imports: The Airdrop landing page (Settings > Integrations > Imports) now includes the following filters to help you quickly find the Airdrop you need.

Status of Airdrop
Source (Jira, Zendesk, etc.)
Imported by
Modified date

Airdrop Report: The Airdrop report has been revamped for improved usability, with changes including:

A larger viewing area for both sync runs and log pages.
List view indicators that make it easier to focus on runs with warnings.

Airdrop as a Service

Airdrop-as-a-Service (ADaaS) allows you to import and sync data from any source. Leverage the existing Airdrop framework to integrate your data into DevRev, regardless of its original location. Once imported, this data can be utilized for AI, analytics, and enterprise search within DevRev.

For more information about Airdrop-as-a-Service, refer to the following article: Airdrop-as-a-Service.

Knowledge Base Management

Collections (Article Categories) in the Knowledge Base can now be filtered at the collection level to include sub-collections. This enhancement ensures users have complete visibility of articles both at the collection level and within sub-collections.
- To view articles within a category independently of sub-collections, keep the Include subcollections toggle turned off.
- To see articles at the collection level, including those within sub-collections, turn the Include subcollections toggle on.
The Knowledge Base rich text editor now includes paragraph alignment capabilities. Users can:
- Left/Right/Center align paragraph text to match the desired structure of their article.
- Justify the text to align both edges of each line with the margins.

document icon For more information about Knowledge Base Management, refer to the following articles: ‣ Collections ‣ Knowledge Base ‣ Best practices for documentation that supports AI ‣ Articles

Notification Preferences

Users can now customize their notification preferences with greater control. You can select priority levels—Important, Other, or Muted—for notifications from agents, snap-ins, and bots. This ensures you only receive alerts that matter most. Additionally, all important notifications will also be sent via email and mobile push notifications for added convenience.

PLuG

To enhance security, only Admins are now authorized to modify PLuG and Portal settings. This change protects your account from unauthorized modifications. No action is needed if you are an Admin.

Rich Text Editor

In the rich-text editor, when selecting text, you’ll now have the option to Ask AI for message enhancement. This feature allows you to rephrase text in a Casual, Friendly, or Professional tone, correct grammar, or adjust the length—whether by shortening or lengthening the message.

SLA

Next SLA Target Filter: You can now filter tickets using the Next SLA Target filter. This allows you to focus on tickets currently under an active SLA, excluding those where the SLA has already been completed.

All: Displays all tickets with an active SLA. Tickets with completed SLAs are not shown.

Breached since: Track tickets that have already breached their SLA:

Any: Shows all tickets that have breached their SLA, regardless of when the breach occurred.
Over an hour: Filters tickets that have been in breach for more than an hour.
Over a day: Filters tickets that have been in breach for more than a day.
Custom: Allows filtering by tickets that have been in breach since a specific date.

Will breach in: Stay ahead of potential SLA breaches:

Any: Displays all tickets with an active SLA that are not currently in breach.
Over an hour: Filters tickets with less than an hour remaining before they breach.
Over a day: Filters tickets with less than a day remaining before they breach.
Custom: Filters tickets projected to breach by a specific date you select.

Visual improvements: Improved the display of Completed and Paused SLAs. You can now easily differentiate between SLAs that are paused but breached or completed but breached. Breached metrics are highlighted in red. Also, tickets without an SLA policy applied will no longer appear as completed in the list view.

document icon For more information about SLA, refer to the following articles: ‣ SLA status change Slack notifier ‣ Service-level agreement

The Updates page filters have been revamped with a new look and enhanced functionality. Users can now specifically filter for Customer Messages to view all customer-related message updates from Tickets or Conversations.