Accessing DevRev

Integrate all departments with a customizable CRM and get connected with customers with DevRev.

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Integrate all departments with a customizable CRM and get connected with customers with DevRev. The DevRev app is available for iOS devices.

Download the DevRev app

1. On your iPhone or iPad, open the App Store.
2. Find the DevRev app.
3. Install the app.

Benefits of using DevRev app

Conversations

• Get notified through push notifications.
• Respond to the external users.
• Assign a conversation to another user.
• Change the stage of a conversation.
• Access recent conversations and a list of open conversations.

Tickets

• Discuss and follow up on tickets by tagging users, responding to comments and threads, and adding attachments. Additionally, respond to comments and threads.
• Find relevant and open tickets with ease: Users can find relevant and open tickets without difficulty.
• Update the owner and stage of the ticket.
• External Communications:
  • External chats merge into tickets and can be accessed from within the ticket.
  • Notifications of external comments.
  • Respond to external chats from within the tickets.

Notifications and Engagements

• Get notified about tickets, issues, and conversations through push notifications.

• Triage through unread updates from Updates. Mark updates as Read or open them to see the relevant ticket/issue/conversation.

• Open the relevant ticket/issue/conversation in a discussion-first interface that prioritizes social engagement and discussions:

  • Mention any user.
  • React to the comments.
  • Threaded replies in discussions.
  • Upload Attachments.

• View stock attributes of the ticket/issue/conversation on the details page.

• Update the following attributes with ease: stage, owner, and attachments.

• Deep links enable opening any ticket/issue/conversation from an external hyperlink (for example, from email notifications)

Vista and search

• View any of your Vistas.
• Search for any ticket/issue/conversation and filter search by record type.
• Browse the list of issues, tickets, parts, opportunities, and conversations and apply limited filters to the views.

Integrate all departments with a customizable CRM and get connected with customers with DevRev. The DevRev app is available for Android devices.

Download the DevRev app

1. On your Android device, open the Play Store.
2. Find the DevRev app.
3. Install the app.

Benefits of using DevRev app

Conversations

• Get notified through push notifications.
• Respond to the external users.
• Assign a conversation to another user.
• Change the stage of a conversation.
• Access recent conversations and a list of open conversations.

Tickets

• Discuss and follow up on tickets by tagging users, responding to comments and threads, and adding attachments. Additionally, respond to comments and threads.
• Find relevant and open tickets with ease: Users can find relevant and open tickets without difficulty.
• Update the owner, part, priority, and stage, of the ticket.
• External Communications:
  • External chats merge into tickets and can be accessed from within the ticket.
  • Notifications of external comments.
  • Respond to customer chats from within the tickets.

Notifications and Engagements

• Get notified about any tickets, issues, and conversations through push notifications.

• Triage unread updates from Updates. Mark updates as Read or open them to see the relevant ticket/issue/conversation.

• Open the relevant ticket/issue/conversation in a discussion-first interface that prioritizes social engagement and discussions:

  • Mention any user.
  • React to the comments.
  • Threaded replies in discussions.
  • Upload Attachments.

• View stock attributes of any ticket/issue/conversation on the details page.

• Update the following attributes with ease: Stage, Part, Owner, Priority, and Attachments.

• Deep links enable opening any ticket/issue/conversation from an external hyperlink (for example, from email notifications)

Vista and search

• View any of your Vistas.
• Search for any ticket/issue/conversation and filter search by record type.
• Browse the list of issues, tickets, parts, opportunities, and conversations and apply limited filters to the views.