December 2024
Airdrop Integrations
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Salesforce Airdrop now supports the import of Queue ownership data. Queue-owned cases are automatically mapped to DevRev tickets as Unassigned and are linked to the respective imported Queue group.
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Jira Airdrop has now increased the maximum comment size limit from 32k to 64k characters, ensuring that larger comments from Jira issues are fully synced to DevRev.
For more information about Airdrop Integrations, refer to the following articles: ‣ Salesforce Airdrop | Airdrop | Snap-ins ‣ Jira Airdrop | Airdrop | Snap-ins
Airdrop Platform
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Airdrop has been enhanced to handle missing ticket data by defaulting ownerless tickets to Unassigned, using the source ID as the title for titleless tickets, and leaving accountless tickets unassociated.
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Airdrop has added support for custom reference fields, allowing the import and sync of relationships beyond standard DevRev issue-to-issue and issue-to-ticket connections.
For more information about Airdrop Platform, refer to the following article: Airdrop | Snap-ins
Support App
For non-Gmail emails, a generic delimiter has been implemented to collapse historical email content, making it easier to identify the latest customer message in the email viewer.
For more information about Support App, refer to the following articles: ‣ Support snap-ins | Support ‣ Support best practices | Support ‣ Support ‣ Support ‣ Email | Integrate | Snap-ins
Turing
Turing Suggest (not auto-reply) now supports conversations from all channels, such as WhatsApp, email, and Slack. It remains active at all times, even if Turing has ceased responding in other modes.
