October 2024

Airdrop Confluence

Fixed a bug that prevented Confluence Airdrop from displaying all spaces, thereby restricting users from importing data from those spaces.

document icon For more information about Airdrop Confluence, refer to the following article: Confluence Airdrop | Airdrop | Snap-ins | DevRev

Airdrop Jira

DevRev now records Jira resolution dates as external closed dates during Airdrop imports and syncs. This ensures consistency with the way created and updated dates are captured from external sources.

document icon For more information about Airdrop Jira, refer to the following article: Jira Airdrop | Airdrop | Snap-ins | DevRev

Airdrop Platform

The Airdrop platform now supports the creation of groups and permissions through ADaaS as part of new Airdrop sources. Support for users and groups for existing Airdrop sources is planned for future releases.

document icon For more information about Airdrop Platform, refer to the following article: Airdrop | Snap-ins | DevRev

DevRev Apps

Users can now view the ticket summary by using the ✨ button through the Ticket Summariser.

Email Composer

Outgoing emails now automatically include the full message history, providing complete context for every thread.
Users can now send files as secure links, reducing the risk of rejection from recipient servers and enabling seamless sharing of files larger than 25 MB.

Email Integration

Bounce messages have been enhanced to provide clear and concise reasons for email delivery failures, simplifying troubleshooting.
Ticket mentions in emails now include direct links to the customer portal, allowing instant access to ticket details.

document icon For more information about Email Integration, refer to the following article: Email | Integrate | Snap-ins | DevRev

Notifications

Bug fix: Email notifications related to the same record now correctly thread in Gmail.
Bot notifications are now grouped together for easier management and review.

Multilingual Turing

We are thrilled to announce that Turing's multilingual feature is now live. It allows Turing to provide answers in users’ preferred languages, enhancing interaction by making it smoother and more personalized.

Key features:

Multilingual response capability: With this release (V1), Turing can respond to user queries in multiple languages. Currently, responses are generated from an English knowledge base, but we are working to support multilingual knowledge bases in future updates.
Multilingual experience on key surfaces:
PLuG search: Users can now ask questions and receive answers in their preferred language using PluG search.
Portal search: Enjoy the same multilingual functionality with portal search, making it easier for global users to access answers quickly.

The new left navigation experience has been rolled out to all users.
Users can now set reminders on any record directly from the user interface, without using a / command.