Ticket linked issues comment sync
The Ticket Linked Issues Comment Sync snap-in automatically synchronizes comments between linked tickets and issues in DevRev. When a comment is added to a ticket, it is automatically replicated to all linked issues, maintaining context and ensuring all stakeholders have access to the same information.
Key features
- Comment synchronization: Comments from tickets are automatically replicated to linked issues with preserved context.
- Context preservation: Each synchronized comment includes information about the original author and source ticket.
- Reduced clutter: Maintains separate parent comment threads for internal discussions and customer messages.
- Attachment support: File attachments in comments are preserved during synchronization.
- Automatic schema management: Creates necessary custom fields for tracking comment relationships.
Installation and configuration
Prerequisites
- DevRev organization with appropriate permissions.
- Linked tickets and issues that need comment synchronization.
- User's DevRev PAT configured as keyrings under the snap-in services category in the connections page.
Setup steps
- Install the Ticket Linked Issues Comment Sync snap-in from the DevRev marketplace.
- Configure your DevRev PAT in the keyrings section under snap-in services in the connections page.
- The snap-in creates necessary custom fields for tracking comment relationships.
- Comments synchronize only between directly linked items.
- Editing a comment after synchronization does not update the synchronized copies.
- Ticket threads are not fully supported yet. DevRev supports only one level of nesting; threaded comments in tickets are supported as flat items.
