Real-time sentiment evaluator
The Real-time sentiment evaluator snap-in revolutionizes customer interactions by instantly assessing and updating customer sentiment. Every time a customer sends a message, the snap-in automatically recalculates sentiment and categorizes it into five distinct levels: Frustrated, Unhappy, Neutral, Happy, or Delighted. Additionally, it provides a concise justification for each sentiment classification, offering valuable insights that help businesses make informed decisions and enhance customer support efficiency. This powerful tool integrates into your ticketing system, ensuring that agents can monitor sentiment changes in real time and respond proactively to customer needs.
Installation
- Install the Real-time sentiment evaluator snap-in from the DevRev marketplace.
- Select the dev org to install the snap-in, and click Install.
Configuration
- Post installing the snap-in, choose the number of recent customer messages to evaluate for generating the customer sentiment.
- Click Save and Install Snap-in.
