Glossary
- account
- capability
- A collection of features that enable a customer to achieve a use case.
- Capability is a unit of licensing and entitlement for the persona driving a particular use case. As a collection of features, capabilities are grouped into different buckets for tiered use cases (for example, starter-professional-enterprise).
- Terms related to capability:
- Read more about capability
- connection
- An integration with an external system.
- Connectors synchronize entities between systems, either bi-directionally or by creating objects in the source system.
- Terms related to connection:
- contact
- conversation
- An interaction between the builder and consumer that may be escalated to a ticket.
- Terms related to conversation:
- Read more about conversation
- customer
- dev
- A DevRev user who develops, builds, or provides products or services to a customer (rev).
- Terms related to dev:
- dev-users API reference
- DevRev
- A platform that brings developers (devs) closer to customers (revs) by providing a single system of record for development, customer-facing, and product teams.
- DevRev's mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.
- Read more about DevRev
- engagement
- Interactions between employees and customers, encompassing communications across various channels and touchpoints.
- DevRev links accounts, contacts, and employees to engagements. Additionally, they can be linked to opportunities if they are relevant to a specific opportunity.
- Read more about engagement
- enhancement
- A change to a part in the form of addition, deprecation, or transformation.
- Terms related to enhancement:
- Read more about enhancement
- feature
- A thing that your product does, that should contribute to solving the overall problem the product is trying to solve. It is an individual experience or element of functionality.
- Features are the smallest unit of entitlement (user) or deployment (developer, DevOps) that can be switched on or off, based on which tier the user is licensed to use, or which feature flag has been toggled in the production cloud. Features comprise sub-features and APIs.
- Terms related to feature:
- Read more about feature
- identity
- The mechanism to ensure that internal users (devs) get access to the correct data and have a personalized experience and to ensure that an organization can accurately maintain a system of record for their leads, customers, and users.
- Terms related to identity:
- Read more about identity
- dev-users API reference
- issue
- A work item created by the builder or maintainer of a part or by automation.
- "Autonomous issues" are created by automation.
- Terms related to issue:
- Read more about issue
- works API reference
- knowledge graph
- An ontology at the heart of DevRev that defines connections among product parts and people.
- Examples of uses of the DevRev knowledge graph are creating product enhancements from customer issues and generating enhancement release notes from linked documents.
- Terms related to knowledge graph:
- Read more about knowledge graph
- marketplace
- An app store for DevRev where creators and consumers come together to create, interact, and transact.
- Read more about marketplace
- opportunity
- A potential source of revenue for your organization.
- Opportunities feature customizable states and stages that communicate their position within the sales pipeline.
- Read more about opportunity
- part
- A component of a product.
- A part can be made of other parts. Events and work items can be specific to any type of part. Rev parts are related to how a product is expressed, integrated, or consumed. Dev parts are those built internally related to code or something the developer relies on or builds, or a service provided by an organization.
- Terms related to part:
- Read more about part
- parts API reference
- PLuG
- The part of the DevRev platform that directly enables communication with an understanding of your end users, including your customer success and support teams.
- Read more about PLuG
- product
- The entity around which a business is organized and its profit and loss (PnL) is monitored.
- Businesses may have multiple products.
- Terms related to product:
- Read more about product
- rev
- The customer of a product or service developed, built, or provided by a developer (dev).
- Terms related to rev:
- snap-in
- A mechanism to extend DevRev's value by connecting with external systems, automating workflows, or personalizing your experience.
- Read more about snap-in
- task
- ticket
- A record of a customer's request for assistance or support.
- When a customer contacts a company with a problem or issue, the company creates a ticket to track the request and ensure that it is addressed in a timely and satisfactory manner. Also known as a "customer ticket" or "support ticket".
- Terms related to ticket:
- Read more about ticket
- works API reference
- trail
- Connects dev parts (the code, service, or components built or used by the developer) and rev parts (how a product is expressed, integrated, or consumed).
- Terms related to trail:
- Read more about trail
- user
- A member of a dev or rev organization.
- Terms related to user:
- Read more about user
- dev-users API reference
- vista
- A list of objects in DevRev that you can sort, categorize, and share.
- Read more about vista
- workflow
- A series of triggers, actions, and conditions designed to achieve a specific goal or outcome.
- Depicted as a flowchart or diagram, a workflow illustrates how various triggers and actions interconnect.
- Read more about workflow
- workspace
