Automate fair and balanced workload distribution across support teams.
Evenly allocate unassigned work items to team members through bulk assignment using the round robin strategy.
This snap-in automatically assigns unassigned work items to users in a round-robin fashion, ensuring fair distribution of workload across team members while respecting capacity limits.Features
- Round-Robin Assignment Distributes work items fairly among group members in a rotating sequence.
- Capacity Management Respects individual user capacity limits to prevent overloading.
- Bulk Processing Efficiently processes multiple unassigned work items at once.
- State Persistence Maintains rotation state across executions to ensure fairness.
- Concurrency Control Uses mutex locks to handle concurrent executions safely.
Installation
- Add the node in the workflow after a timer trigger.
- Pass the value of group to the node.
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