Automate fair and balanced workload distribution across support teams.

Evenly allocate unassigned work items to team members through bulk assignment using the round robin strategy.

This snap-in automatically assigns unassigned work items to users in a round-robin fashion, ensuring fair distribution of workload across team members while respecting capacity limits.

Features

  • Round-Robin Assignment Distributes work items fairly among group members in a rotating sequence.
  • Capacity Management Respects individual user capacity limits to prevent overloading.
  • Bulk Processing Efficiently processes multiple unassigned work items at once.
  • State Persistence Maintains rotation state across executions to ensure fairness.
  • Concurrency Control Uses mutex locks to handle concurrent executions safely.

Installation

  1. Add the node in the workflow after a timer trigger.
  2. Pass the value of group to the node.