Pull up complete customer support history without leaving Computer.
Ticket history and customer conversations are all in Zendesk – but getting to them takes too many clicks. Connect Zendesk to search and act on your support context directly in Computer.
Features
- Ticket search Makes your Zendesk tickets, conversations, tags, and customer history available in Computer.
- Ticket actions Update, comment on, and escalate Zendesk tickets right from Computer, helping teams respond faster without switching tools.
- Knowledge base search Surface help center articles alongside ticket data – so agents can find answers and link them to customers in seconds.
Use Cases
- Support lead You're trying to understand what's driving a spike in ticket volume this week. With Zendesk + Computer, you can surface and group tickets by topic, account, or priority in seconds. Result: faster triage, smarter staffing decisions.
- Customer success manager A customer reaches out about a recurring issue and you need their full ticket history before responding. Computer surfaces every Zendesk interaction with that account in one view. Result: faster response, stronger relationship.
- Account executive You're heading into a renewal conversation and want to know if there have been any open support issues. With Zendesk synced into Computer, that context is already there. Result: no surprises, better conversations.
Access
Your data stays yours. You connect your own Zendesk account in one click – no admin needed. Your existing Zendesk roles and view permissions are respected, so agents only see the tickets they're authorized to access.More Snap-ins
Import · Support · Grow
Salesforce
Accounts, cases, opportunities – all sitting in Salesforce while your team works blind. Connect it and that data becomes searchable, in sync, no exports needed.
Import
HubSpot
Your sales team lives in HubSpot but needs context from Computer—support tickets, feedback, and requests. This sync automatically enriches your CRM with Computer data, no manual updates required.
Import
Google Calendar
Meetings are where decisions happen – but that context rarely makes it anywhere useful. Connect Google Calendar and your events and discussions become searchable.
Grow · Import · Integration
Outlook Calendar
Someone took notes. Someone sent a follow-up. Someone else has no idea what was decided. Connect Outlook Calendar and meetings stop being silos for the whole team.
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