ITSM requests, approvals, and SLAs from Jira Service Management – visible in Computer.
Service requests, change approvals, and SLA tracking live in JSM. Connect it and your IT service context becomes searchable in Computer – incidents, requests, and their full history, all in one place.
Features
- Request and incident sync JSM service requests, incidents, and problems sync into Computer with full metadata – status, priority, SLA targets, and assignees.
- Approval workflow data Approval statuses and histories come along too. You can check who approved what, and what's still waiting – without opening JSM.
- SLA tracking SLA breach times and response targets are visible in Computer. Your team knows what's at risk before it's too late.
Use Cases
- IT service manager Need a quick view of all breached SLAs this week? Ask Computer – it surfaces JSM data without running a report or opening a dashboard.
- Change manager Reviewing pending change approvals. Computer shows approval status, approvers, and timelines – all searchable in one place.
- Support lead A customer reports an issue that might be linked to a known problem in JSM. Search Computer and find the connection instantly.
More Snap-ins
Import · Support · Grow
Salesforce
Accounts, cases, opportunities – all sitting in Salesforce while your team works blind. Connect it and that data becomes searchable, in sync, no exports needed.
Import
HubSpot
Your sales team lives in HubSpot but needs context from Computer—support tickets, feedback, and requests. This sync automatically enriches your CRM with Computer data, no manual updates required.
Import
Google Calendar
Meetings are where decisions happen – but that context rarely makes it anywhere useful. Connect Google Calendar and your events and discussions become searchable.
Grow · Import · Integration
Outlook Calendar
Someone took notes. Someone sent a follow-up. Someone else has no idea what was decided. Connect Outlook Calendar and meetings stop being silos for the whole team.
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