14 MIN READ
AI Agent vs Chatbot: Why the difference matters now
ABOUT
Mathangi Srinivasan
Member of Marketing Staff
I craft content that converts and connects, using clear writing to bridge the gap between products and people.
ABOUT
Mathangi Srinivasan
Member of Marketing Staff
I craft content that converts and connects, using clear writing to bridge the gap between products and people.
Mathangi Srinivasan Articles
12 Articles
14 MIN READ
AI Agent vs Chatbot: Why the difference matters now
22 MIN READ
Exploring LiveChat alternatives and competitors?
17 MIN READ
Customers expect personalization–AI is making it possible 'literally & figuratively'
13 MIN READ
Why customer perception matters & how to influence it positively
10 MIN READ
Master Ticket Deflection: Enhancing Customer Support in 2025
9 MIN READ
Best cloud based ticketing system for 2025
14 MIN READ
Personalized customer service: What it is and why it’s essential in 2025
12 MIN READ
Customer service voice: Strategies to choose with examples
![Omnichannel analytics: A complete guide [2025]](/_next/image?url=https%3A%2F%2Fcdn.sanity.io%2Fimages%2Fumrbtih2%2Fproduction%2F911186c18af4c1290f420fa6d0d90616243f6ac5-2048x1072.webp&w=3840&q=75)
15 MIN READ
Omnichannel analytics: A complete guide [2025]
Computer
