Connect your Plain account to search support threads, manage customers, update help center articles, and reply to customers from DevRev. Actions follow your Plain workspace permissions.

Connect your Plain account to work with support threads, customers, tenant organizations, and help center content from DevRev. Search conversations, take action on threads, and look up customer context without switching tools.

Features

• Thread search and management Find support threads, open full timelines, and filter by assignment, status, or priority. Assign threads, snooze them, add labels, leave internal notes, and mark work as done.
• Customer and tenant context Look up customers and tenant organizations, search by name or email, and pull thread history for a specific account when you need full context.
• Replies and thread updates Reply to customers, change priority, and update thread status from DevRev. Outbound messages appear as coming from your Plain user account.
• Help center content Browse help centers, article groups, and individual articles. Create or update help center articles when documentation needs to change.
• Permission-aware access Every action respects the permissions in your Plain workspace, so you only see and change what your Plain role already allows.

 

Use Cases

• Support agent Pull up assigned threads, read the full conversation, and send a reply while staying in the flow of related work in DevRev.
• Support manager Search open threads, review customer history across tenants, and check whether priority issues need reassignment.
• Customer success Find a customer's recent support threads before a check-in, confirm open issues, and reference the right help center article during the conversation.

 

Access

Connect your Plain account in one click — no admin needed. You authorize your own Plain account during setup. You only see threads, customers, tenants, and help center content you already have access to in Plain, and replies appear as coming from you.