Join us at Gartner IT Symposium to reimagine customer experience with AI agents.
Date
Oct 20 - 23rd, 2025
Location
Walt Disney World Swan & Dolphin Resorts
Meet Our Speakers
Speakers at our sessions

Steve Januario
Deputy CIO, Bill.com
Join us at the expo hall
Meet our team and discover how you can:
- Transform AI into an active, revenue-driving teammate.
- Unify your enterprise's siloed data.
- Liberate your team from tedious, repetitive work.

Insightful sessions
Agenda
3:45 PM – 4:30 PM
21st Oct 2025 - From Pilots to Profits: Determining Real ROI from AI
Between pilot programs that impress and implementations that actually impact the bottom line, a lot of value is left on the table with AI that can’t connect structured and unstructured data or take actions and not simply summarize. Join us for a discussion on why AI projects fail at the integration layer, how point solutions never scale reliably, and what it takes to build AI that creates happier customers, better products, and empowered teams.
Ahmed Bashir
11:30 AM – 12:00 PM
23rd Oct 2025 - Integrated AI Agents: Moving Beyond Summarization to Automation
Every leader knows that AI matters, but we're all still learning exactly how. Siloed business data remains the main obstacle. DevRev solves this by unifying structured data (tickets, backlogs, CRMs) with unstructured data (emails, chats, documents) into an AI-native Knowledge Graph. This powers AI agents that create, read, update, and delete—not simply summarize. The result? Happier customers, empowered employees, and finally, ROI from AI.
Manoj Agarwal, Steve Januario
I didn’t want to replace Zendesk with just another ticketing system. I chose to replace it with something like DevRev that tells me: Why do we have this problem? Where is it coming from? When does it get triggered? What do we do to prevent it?
Vinod Muthukrishnan
Former COO, Uniphore
Related articles

Pitfalls in bolting AI agents onto legacy platforms
Akhil Kintali

When building AI Agents, the compelling case for AI native platforms
Dheeraj Pandey

What is Product-led Growth? Compared to Traditional Sales-led Growth
Madhukar Kumar

CRM customer retention: 15 ways to boost loyalty & retention
DevRev Editorial
Computer+ Apps
Our customers
Resources
Initiatives



