8 best Moveworks alternatives in 2027

The best Moveworks alternatives in 2027 are Computer, by DevRev, Aisera, Glean, Kore.ai, Leena AI, Freshservice, Microsoft 365 Copilot, and Atomicwork.

Moveworks (now part of ServiceNow) has a 4.4 rating out of 5 across 144 reviews on G2, where G2 names it ServiceNow EmployeeWorks. If you want AI that serves employees and carries the work across teams, these 8 alternatives are compared.

This guide compares eight Moveworks alternatives on key channels, standout features, search and answers, published pricing, and G2 rating. Our AI agent tools hub gives a wider view.

TL;DR

These are the top alternatives to Moveworks:

1. Computer, by DevRev: Best for cross-team work
2. Aisera: Best for one agent platform
3. Glean: Best for search across apps
4. Kore.ai: Best for building custom agents
5. Leena AI: Best for back-office service
6. Freshservice: Best for Freshworks teams
7. Microsoft 365 Copilot: Best for Microsoft 365 teams
8. Atomicwork: Best for AI coworkers

Why do teams look for Moveworks alternatives?

Teams look for Moveworks alternatives mainly because pricing isn’t published, ownership has changed, setup and integration take effort, and safeguards differ by action route.

Moveworks documents enterprise search, a conversational assistant, and configurable actions in Agent Studio, with permission mirroring that limits results to source-system access. That is documented behavior, not a security assessment.

• Pricing isn’t published: Moveworks’ site tells buyers to request a custom quote, which can include a return-on-investment assessment and package options. One enterprise reviewer writes that “the cost is not right compared to other similar products” (May 7, 2026).
• Ownership has changed: ServiceNow completed its acquisition of Moveworks on December 15, 2025, and said in a February 26, 2026 announcement that Moveworks continues as a standalone product or an integrated component of a ServiceNow deployment. A closed deal doesn’t establish a mandatory migration or that every feature has merged.
• Setup and integration take effort: A talent acquisition manager at an enterprise writes that “initial setup and customization can take time, especially for organizations with complex workflows or multiple systems” (April 21, 2026). A VP of cloud technology writes that “the integration with ServiceNow was not as simple as it was sold to be” (May 5, 2026).
• Safeguards differ by action route: An Agent Studio plugin can apply company rules and ask for confirmation before it calls an external API. The MCP Workspace route has no confirmation step, so a write, including a destructive one, can run without approval, and it controls access at the server level. Moveworks recommends that route for reads and reversible writes.

Some employee requests also reach into customer work, such as an access change tied to an open incident and an engineering owner. Zendesk’s CX Trends 2026 report found that 74% of consumers get frustrated when asked to repeat themselves, and the same pattern shows up inside companies when context stops at the first system.

Moveworks alternatives comparison for 2027

How should you evaluate these Moveworks alternatives?

We assessed each tool against seven editorial criteria, led by search and answers (25%), using vendor pages and G2. Switching an employee-service platform touches IT, HR, and every team that files requests, so the table lines up all eight tools on key channels, standout features, search and answers, pricing, and G2 rating.

The seven criteria below are ordered from most to least important for a team that wants more than a ticket assistant. The percentage after each criterion is its weight.

• Search and answers (25%): Does the platform give cited answers from current policy and sources, and say when it can’t?
• Permissions (20%): Does a person see only what they can see in the source system, and can restricted records stay restricted end to end?
• Actions, beyond answers (20%): Which approvals, confirmations, and logs sit on each action route, and what happens after a denial? Look for AI agents that finish the job inside those limits.
• Shared context (15%): When a request affects a customer, can the agent reach the open incident, the account, and the engineering owner, or only the employee-service record?
• Ownership and ongoing work (10%): Who configures rules, handles errors, maintains changes, and holds connector credentials? Our guide to evaluating an AI agent covers the operating criteria.
• Pricing you can predict (5%): Can you model the bill as headcount or usage grows? Per-employee licenses, credits, outcome fees, and token usage all move the total differently.
• Fit with how your teams work (5%): Does it meet people in Slack, Teams, a browser, or the portal they already use?

These percentages express editorial priorities, not calculated vendor scores or a weighted ranking. Teams should test the criteria against their own workflows.

How these tools differ: some answer the request, and some carry the work to its next authorized step. That split drives most of the differences in the entries below.

What are the 8 best Moveworks alternatives?

Aisera and Kore.ai fit agent platforms, Leena AI fits back-office service, Glean fits search, and Computer, by DevRev, fits work that crosses support, product, and engineering.

1. Computer, by DevRev: Best for cross-team work

Computer, by DevRev, is rated 4.3 out of 5 on G2 from 210 reviews.

Overview

DevRev is a Palo Alto company founded in 2020 by Dheeraj Pandey and Manoj Agarwal, formerly of Nutanix, and backed by Khosla Ventures and Mayfield. Computer, by DevRev, works as an AI teammate for your company data: it answers questions with citations to source records and acts across the systems your teams use.

Teams set it up for employee support with service desk automation, for enterprise search across company systems, and for customer self-service with Customer Agent and Voice AI.

Standout features

• Computer Memory is a permission-aware layer built from your systems, so an answer or action draws on connected customer, product, support, and revenue context. Our AI knowledge management guide explains the foundation.
• Teams build workflows in Agent Studio, with approval before sensitive actions.
• Computer AirSync is a two-way sync, so Computer reads from and writes back to systems such as Salesforce, Zendesk, Jira, and Slack.
• Chat, email, WhatsApp, and Voice AI conversations are open to Customer Agent once the deployment is configured for them.
• Questions about leave, benefits, policy, and onboarding are answered within each person’s permissions and routed, and approvals run through workflows you configure.
• Agents can be tested in a sandbox on real data before they go live.

Pricing: Contact DevRev for pricing.

Pros

• One agent can follow a request from an employee ticket to the customer issue behind it.
• It can run beside Moveworks, so a team can try one workflow first.

Cons

• Pricing is by contact.
• A reviewer describes onboarding as real effort.
• If all you need is employee Q&A, the platform may be more than you need.

Computer, by DevRev, vs. Moveworks: Moveworks documents plugins that apply company rules and ask for confirmation, where agents in Computer, by DevRev, run in Agent Studio with approval before sensitive actions and draw on Computer Memory for context across customer, product, support, and engineering work. Moveworks publishes no price, and Computer, by DevRev, is priced by contact.

What reviewers say

• Love: Breaking down silos. A senior product manager writes that “DevRev’s standout value is how it actively breaks down the traditional silos separating support, product, and engineering” (May 5, 2026; incentivized review).
• Complain: Onboarding takes real effort. The same reviewer writes that “this is absolutely not a plug-and-play solution; initial onboarding requires serious effort” (same review).

2. Aisera: Best for one agent platform

Aisera is rated 4.4 out of 5 on G2 from 146 reviews, under G2’s Automation Anywhere Aisera Solutions listing.

Overview

Aisera is headquartered in Santa Clara, California. It is an AI agent platform with prebuilt and custom agents, plus Aisera Assistant and Agent Assist, and it offers solutions for IT service desk, HR, customer service, and more. Aisera has no pricing page and offers a customized quote.

Standout features

• Prebuilt and custom AI agents on one platform.
• Aisera Assistant for employees and Agent Assist for support teams.
• Solutions for IT service desk, HR, and customer service.

Pricing: None published. Aisera offers a customized quote.

Pros

• One platform spans internal and customer-facing service.
• Prebuilt agents come with the platform, alongside custom ones.

Cons

• No published price.
• G2’s review summary notes that initial setup can be complex and time-consuming.

Aisera vs. Moveworks: Aisera positions one agent platform across IT, HR, and customer service, where Moveworks documents enterprise search, a conversational assistant, and configurable actions in Agent Studio. Neither publishes a price.

3. Glean: Best for search across apps

Glean is rated 4.7 out of 5 on G2 from 336 reviews.

Overview

Glean is a Palo Alto company founded in 2019 by Arvind Jain, Vishwanath T R, Tony Gentilcore, and Piyush Prahladka. It combines search, an assistant, and agents that take action, with Glean Protect for security and governance. Its pricing page shows no plans or prices and offers a demo instead. Our Glean alternatives guide covers the vendor in more detail.

Standout features

• Search and answers across company apps.
• An assistant and agents that take action.
• Glean Protect for security and governance.

Pricing: None published; Glean points buyers to a demo.

Pros

• A 4.7 G2 rating.
• Search is the core product.

Cons

• No published price.
• A reviewer reports that search sometimes misses the right resource.

Glean vs. Moveworks: Glean leads with search across apps and describes agents that take action, where Moveworks pairs its search with a conversational assistant and Agent Studio plugins.

What reviewers say

• Love: Fast search across tools. A value engineer at an enterprise writes, “I love that Glean connects with Slack, Gmail, Calendar, and my drive” (September 10, 2026).
• Complain: Search consistency. The same reviewer writes, “Sometimes it isn’t able to find the right resources” (same review).

4. Kore.ai: Best for building custom agents

Kore.ai is rated 4.6 out of 5 on G2 from 507 reviews.

Overview

Kore.ai was founded in 2014 and is headquartered in Orlando. It sells AI for Work, AI for Process, and AI for Service, plus an AI agent platform, and it is also sold through the AWS Marketplace. We found no public price.

Standout features

• AI for Work for employee experiences.
• AI for Process and AI for Service for workflow and customer use.
• An AI agent platform, also available on the AWS Marketplace.

Pricing: None published; custom quote.

Pros

• Separate products for employee, process, and customer use.
• Purchasable through the AWS Marketplace.

Cons

• No published price.
• A reviewer reports occasional bugs when configuring complex flows.

Kore.ai vs. Moveworks: Kore.ai sells separate products for employee, process, and customer work on one agent platform, where Moveworks describes its search, assistant, and Agent Studio. Neither publishes a price.

What reviewers say

• Love: Easy to use. A software developer at an enterprise writes, “What I like best about Kore.ai is how intuitive and user-friendly the platform is” (July 27, 2026).
• Complain: Bugs in complex flows. The same reviewer writes that “the platform can occasionally present unexpected bugs or inconsistent behavior, especially when configuring and testing more complex conversational flows” (same review).

5. Leena AI: Best for back-office service

Leena AI is rated 4.6 out of 5 on G2 from 151 reviews, under G2’s Leena AI Autonomous Agent listing.

Overview

Leena AI was founded in 2018 by Adit Jain, Mayank Goyal, and Anand Prajapati. It offers Universal IT, HR, and Finance Assistants, plus an AI Colleagues platform for autonomous agents, with more than 200 pre-built connectors. It quotes custom pricing within a business day.

Standout features

• Universal IT, HR, and Finance Assistants.
• An AI Colleagues platform for autonomous agents.
• 200+ pre-built connectors.

Pricing: Custom quote. The Universal Assistant is a flat per-employee annual license, and AI Colleagues is an annual platform fee plus token-based usage.

Pros

• Assistants for IT, HR, and finance.
• The Universal Assistant is priced as a flat per-employee annual license.

Cons

• No published price.
• AI Colleagues adds token-based usage on top of the platform fee.
• A reviewer finds some answers too general.

Leena AI vs. Moveworks: Leena AI centers on IT, HR, and finance assistants with a per-employee license, where Moveworks sells by custom quote and documents Agent Studio for custom actions.

What reviewers say

• Love: Routine HR questions. An associate consultant at a mid-market company writes, “I like that Leena AI handles common HR questions automatically” (July 23, 2025).
• Complain: General answers. The same reviewer writes that “sometimes the answers feel a bit too general” (same review).

6. Freshservice: Best for Freshworks teams

Freshservice is rated 4.6 out of 5 on G2 from 1,363 reviews.

Overview

Freshworks launched as Freshdesk in 2010, and Freshservice is its IT service management product. Freddy AI Copilot is an add-on on Pro and Enterprise, and Enterprise includes Freddy AI with 1,200 Freddy AI Agent (Classic) sessions a year.

Standout features

• Starter, Growth, Pro, and Enterprise plans.
• Freddy AI Copilot as an add-on on Pro and Enterprise.
• Freddy AI Agent (Classic) sessions included on Enterprise.

Pricing: $19 (Starter), $49 (Growth), or $99 (Pro) per agent per month billed annually. Enterprise is custom. Freddy AI Copilot is $29 per agent per month.

Pros

• Published per-agent prices, plus a 14-day trial.
• A natural fit for teams already on Freshworks.

Cons

• AI Copilot costs extra per agent.
• Agent sessions are capped at 1,200 a year on Enterprise.
• A reviewer finds some customizations complicated and reporting inflexible.

Freshservice vs. Moveworks: Freshservice publishes per-agent prices and adds AI by plan and add-on, where Moveworks asks for a custom quote.

What reviewers say

• Love: Automation. An IT support engineer at an enterprise writes that “the automation features save a lot of time by cutting down on manual follow-ups” (August 11, 2026).
• Complain: Customization and reporting. The same reviewer writes that “some customizations can be complicated, and I wish the reporting options were more flexible” (same review).

7. Microsoft 365 Copilot: Best for Microsoft 365 teams

Microsoft 365 Copilot is rated 4.4 out of 5 on G2 from 441 reviews.

Overview

Microsoft 365 Copilot grounds answers in Microsoft Graph and Work IQ, Microsoft’s intelligence layer, which covers emails, documents, calendars, and conversations. Copilot Studio builds agents on top. Our Microsoft Copilot alternatives guide covers the vendor in more detail.

Standout features

• Copilot works inside Word, Excel, PowerPoint, Outlook, and Teams.
• Copilot Studio builds agents, with connectors, MCP server support, and multi-agent orchestration.
• Copilot Chat comes with eligible Microsoft 365 plans, and Copilot Studio with a license lets licensed employees build internal agents.

Pricing: Microsoft shows Copilot Business at $18 per user per month billed annually, a first-year promotional price from July 1 to December 31, 2026, or $25.20 billed monthly.

Pros

• A published seat price, and AI inside the apps people already use.
• Broad connector reach through Copilot Studio.

Cons

• Strongest where the data lives in Microsoft 365.
• Agents add credit-based charges and an Azure subscription.

Microsoft 365 Copilot vs. Moveworks: Copilot grounds answers mainly in Microsoft 365 data and publishes a seat price, where Moveworks connects other systems and sells by quote.

What reviewers say

• Love: Microsoft integration. A director of network management at an enterprise writes about “its seamless integration across the Microsoft ecosystem” (August 2, 2026).
• Complain: Accuracy checks. The same reviewer writes that “its responses occasionally require verification for accuracy, especially when working with complex data or business-critical documents” (same review).

8. Atomicwork: Best for AI coworkers

Atomicwork is rated 4.0 out of 5 on G2 from one review, so the rating is a small sample.

Overview

Atomicwork was co-founded by Vijay Rayapati and Kiran Darisi and has offices in San Francisco and Bengaluru. It runs AI Coworkers on chat, voice, email, and portal. It can run on ServiceNow or Atlassian Jira Service Management.

Standout features

• AI Coworkers across chat, voice, email, and portal.
• Runs on ServiceNow or Atlassian Jira Service Management.
• Outcome pricing alongside credit-based plans.

Pricing: Professional starts at $25,000 a year with 25,000 credits and two AI Coworkers. Outcome pricing is $1, $2, or from $3.

Pros

• A published entry price and outcome pricing.
• Can sit on top of an existing service management tool.

Cons

• Professional has a $25,000 annual minimum.
• One G2 review so far.

Atomicwork vs. Moveworks: Atomicwork publishes an entry price and outcome rates, where Moveworks tells buyers to request a custom quote.

What reviewers say

• Love: Ticket deflection. A business systems analyst at an enterprise writes, “Atomicwork has been an excellent tool for streamlining workflows and enhancing ticket deflection” (April 3, 2025).
• Complain: Customization. The same reviewer writes that “adding more customization options for workflows would further improve its flexibility and effectiveness” (same review).

How do you switch from Moveworks?

A move is mostly connectors and permissions to rebuild, because employee-service platforms hold less of your data than a help desk does and the content stays in your source systems. What carries over is the setup around it.

What carries over

Your documents, tickets, and policies stay in the systems they came from, so connectors and permissions are the main items to rebuild. Moveworks documents permission mirroring from source systems, which means access rules are re-created from the sources and not exported. We didn’t find a Moveworks export guide, so what can leave the platform isn’t public.

What needs manual attention

Agent Studio plugins, confirmation rules, and any MCP Workspace connections need rebuilding or re-pointing, and the roles that separate building from running actions need an owner on the new platform. Because ServiceNow ownership is recent, packaging and contract dependencies can differ by Moveworks product.

Three checks before switching

Before switching, test whether:

• The new platform can answer from your top systems with the right permissions.
• The vendor offers a trial or proof of concept on your data.
• Both platforms can run in parallel for a few weeks before you cut over.

These checks reduce uncertainty, but validate a sample migration and a recovery plan before a full cutover. Coexistence is also a legitimate outcome, as long as each platform has a named owner.

How do you choose a Moveworks alternative?

Choose by where your employees work, your budget, and whether the job crosses teams. Those three narrow the field fast.

• By job: Computer, by DevRev, for work that crosses support, product, and engineering; Glean for search and answers; Aisera or Kore.ai for one agent platform across IT, HR, and customer service; Leena AI for back-office service across HR, IT, and finance.
• By security and permissions: Computer, by DevRev, acts as the user within existing permissions, waits for approval before a sensitive step, and logs every action. Its Trust Center shows SOC 2 Type II and ISO/IEC 27001:2022.
• By budget: Freshservice, Microsoft 365 Copilot, and Atomicwork publish prices. Moveworks, Aisera, Glean, Kore.ai, and Leena AI sell by quote. Contact DevRev for pricing based on your headcount and systems.
• By where employees work: Microsoft 365 Copilot for Microsoft 365, Freshservice for teams already on Freshworks, and Atomicwork for teams that run service management on ServiceNow or Atlassian Jira Service Management.
• If you want service management run by AI coworkers: Atomicwork, which has a $25,000 annual minimum on its Professional plan.
• If you want search only: Glean, where search is the core product, since agents you don’t use still add cost.

Budget and tools narrow the choice, but one question settles it: does the work stay inside employee service, or does it reach customers, product, and engineering? That question picks the platform.

Why is Computer, by DevRev, our pick?

Computer, by DevRev, is our pick when your employee requests often turn into customer, product, or engineering work and you want one agent to follow them, for three reasons you can check.

• It carries context across the boundary: Computer Memory is a permission-aware layer that connects customer, product, support, and engineering records, so an employee request that affects a customer keeps its context.
• It has resolved employee requests at scale: At a $1B organization DevRev doesn’t name, up to 60% of IT tickets are fully resolved without a person, and more than 2,000 new hires were onboarded in a year without extra IT staff.
• It acts inside guardrails: Agents built in Agent Studio run inside the person’s permissions, pause for approval on sensitive steps, and are logged.

Choose Computer, by DevRev, if your employee requests often turn into customer, product, or engineering work and you want one agent to follow them. That’s Work Softer: less handoff, clearer outcomes.