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Modern Architecture
Aug 8, 25 — Modern Architecture
Introducing voice support in DevRevRajat Radhakrishnan
Oct 25, 24 — Modern Architecture
Email delivery insights: Bringing clarity to every customer interactionAkhil Kintali
Sep 18, 24 — Modern Architecture
How AI-Powered Chatbots Enhance Omnichannel Customer SupportArush Balyan
Sep 13, 24 — Modern Architecture
DevRev’s email evolution powers smarter customer supportAkhil Kintali
Aug 20, 24 — AgentOS
Bridging the gap: Why software integration is crucial for CXOsAbhinav Singh
Aug 15, 24 — Modern Architecture
Event streaming: Capturing changes to dataBrian Byrne
Jul 10, 24 — Modern Architecture
How GenAI search makes your knowledge base more effectiveArush Balyan
Jun 11, 24 — AgentOS
Pitfalls in bolting AI agents onto legacy platformsAkhil Kintali
May 27, 24 — AgentOS
When building AI Agents, the compelling case for AI native platformsDheeraj Pandey
May 21, 24 — Modern Architecture
AI in SaaS: Retrofit or redesign?DevRev Editorial
Mar 26, 24 — Customer Support
There's nothing zen about your legacy support CRMRajat Radhakrishnan
Feb 14, 24 — Customer Support
Why traditional customer support won't work if you're a digital companyManoj Agarwal
Feb 7, 24 — DevRev Spotlight
Spotlight: Michael Machado on why legacy support tools aren’t built for AIAditi Mishra
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