List SLA Trackers (POST)
Lists SLA trackers matching a filter.
All the DevRev APIs require a token to authenticate the user. Provide Authorization: Bearer <TOKEN> as a header to every API request.
How do I find my token?
In: header
The cursor to resume iteration from. If not provided, then iteration starts from the beginning.
textThe maximum number of SLA trackers to return. The default is '50'.
int32The iteration mode to use. If "after", then entries after the provided cursor will be returned, or if no cursor is provided, then from the beginning. If "before", then entries before the provided cursor will be returned, or if no cursor is provided, then from the end. Entries will always be returned in the specified sort-by order.
"after" | "before"Fields to sort the SLA Trackers by and the direction to sort them.
The SLA tracker stages the filter matches.
The SLA tracker statuses the filter matches.
Response Body
curl -X POST "https://api.devrev.ai/sla-trackers.list" \ -H "Content-Type: application/json" \ -d '{}'{
"next_cursor": "string",
"prev_cursor": "string",
"sla_trackers": [
{
"created_by": {
"type": "dev_user",
"display_id": "string",
"id": "string",
"display_name": "string",
"display_picture": {
"display_id": "string",
"id": "string",
"file": {
"type": "string",
"name": "string",
"size": 0
}
},
"email": "string",
"full_name": "string",
"state": "active"
},
"created_date": "2023-01-01T12:00:00.000Z",
"display_id": "string",
"id": "string",
"modified_by": {
"type": "dev_user",
"display_id": "string",
"id": "string",
"display_name": "string",
"display_picture": {
"display_id": "string",
"id": "string",
"file": {
"type": "string",
"name": "string",
"size": 0
}
},
"email": "string",
"full_name": "string",
"state": "active"
},
"modified_date": "2023-01-01T12:00:00.000Z",
"applies_to_id": "string",
"applies_to_type": "conversation",
"metric_target_summaries": [
{
"breached_at": "2023-01-01T12:00:00.000Z",
"completed_at": "2023-01-01T12:00:00.000Z",
"completed_in": 0,
"in_policy": true,
"is_out_of_schedule": true,
"metric_definition": {
"display_id": "string",
"id": "string",
"name": "string"
},
"next_schedule_transition": "2023-01-01T12:00:00.000Z",
"org_schedule": {
"display_id": "string",
"id": "string",
"name": "string",
"status": "archived",
"timezone": "string",
"valid_until": "2023-01-01T12:00:00.000Z"
},
"remaining_time": 0,
"stage": "string",
"status": "string",
"target_time": "2023-01-01T12:00:00.000Z",
"warning_target_time": "2023-01-01T12:00:00.000Z"
}
],
"removed_sla_metric_history": [
{}
],
"sla": {
"display_id": "string",
"id": "string",
"name": "string",
"sla_type": "external",
"status": "archived"
},
"sla_policy_id": "string",
"stage": "string",
"status": "string"
}
]
}{
"detail": "string",
"message": "string",
"type": "artifact_already_attached_to_a_parent",
"existing_parent": "string",
"is_same": true
}{
"detail": "string",
"message": "string",
"type": "unauthenticated"
}{
"detail": "string",
"message": "string",
"type": "forbidden"
}{
"detail": "string",
"message": "string",
"type": "too_many_requests",
"retry_after": 0
}{
"detail": "string",
"message": "string",
"type": "internal_error",
"reference_id": "string"
}{
"detail": "string",
"message": "string",
"type": "service_unavailable"
}