List SLA Trackers
Lists SLA trackers matching a filter.
All the DevRev APIs require a token to authenticate the user. Provide Authorization: Bearer <TOKEN> as a header to every API request.
How do I find my token?
In: header
Query Parameters
Filters for objects created after the provided timestamp (inclusive).
date-timeFilters for objects created before the provided timestamp (inclusive).
date-timeThe cursor to resume iteration from. If not provided, then iteration starts from the beginning.
textThe maximum number of SLA trackers to return. The default is '50'.
int32The iteration mode to use, otherwise if not set, then "after" is used.
"after" | "before"Filters for objects created after the provided timestamp (inclusive).
date-timeFilters for objects created before the provided timestamp (inclusive).
date-timeFields to sort the SLA Trackers by and the direction to sort them.
The SLA tracker stages the filter matches.
The SLA tracker statuses the filter matches.
Response Body
curl -X GET "https://api.devrev.ai/sla-trackers.list?created_date.after=2023-01-01T12%3A00%3A00.000Z&created_date.before=2023-01-01T12%3A00%3A00.000Z&cursor=string&limit=0&mode=after&modified_date.after=2023-01-01T12%3A00%3A00.000Z&modified_date.before=2023-01-01T12%3A00%3A00.000Z&sort_by=string&stage=string&status=string"{
"next_cursor": "string",
"prev_cursor": "string",
"sla_trackers": [
{
"created_by": {
"type": "dev_user",
"display_id": "string",
"id": "string",
"display_name": "string",
"display_picture": {
"display_id": "string",
"id": "string",
"file": {
"type": "string",
"name": "string",
"size": 0
}
},
"email": "string",
"full_name": "string",
"state": "active"
},
"created_date": "2023-01-01T12:00:00.000Z",
"display_id": "string",
"id": "string",
"modified_by": {
"type": "dev_user",
"display_id": "string",
"id": "string",
"display_name": "string",
"display_picture": {
"display_id": "string",
"id": "string",
"file": {
"type": "string",
"name": "string",
"size": 0
}
},
"email": "string",
"full_name": "string",
"state": "active"
},
"modified_date": "2023-01-01T12:00:00.000Z",
"applies_to_id": "string",
"applies_to_type": "conversation",
"metric_target_summaries": [
{
"breached_at": "2023-01-01T12:00:00.000Z",
"completed_at": "2023-01-01T12:00:00.000Z",
"completed_in": 0,
"in_policy": true,
"is_out_of_schedule": true,
"metric_definition": {
"display_id": "string",
"id": "string",
"name": "string"
},
"next_schedule_transition": "2023-01-01T12:00:00.000Z",
"org_schedule": {
"display_id": "string",
"id": "string",
"name": "string",
"status": "archived",
"timezone": "string",
"valid_until": "2023-01-01T12:00:00.000Z"
},
"remaining_time": 0,
"stage": "string",
"status": "string",
"target_time": "2023-01-01T12:00:00.000Z",
"warning_target_time": "2023-01-01T12:00:00.000Z"
}
],
"removed_sla_metric_history": [
{}
],
"sla": {
"display_id": "string",
"id": "string",
"name": "string",
"sla_type": "external",
"status": "archived"
},
"sla_policy_id": "string",
"stage": "string",
"status": "string"
}
]
}{
"detail": "string",
"message": "string",
"type": "artifact_already_attached_to_a_parent",
"existing_parent": "string",
"is_same": true
}{
"detail": "string",
"message": "string",
"type": "unauthenticated"
}{
"detail": "string",
"message": "string",
"type": "forbidden"
}{
"detail": "string",
"message": "string",
"type": "too_many_requests",
"retry_after": 0
}{
"detail": "string",
"message": "string",
"type": "internal_error",
"reference_id": "string"
}{
"detail": "string",
"message": "string",
"type": "service_unavailable"
}