Pricing
Pricing made simple

Transform your product and customer experience with In-App Engagement, Observability, and Monitoring.

AI powered search

Free

The easiest way to get started with AI

Embed GenAI powered Search across your website, help center, & mobile/desktop experience

  • GenAI powered search

  • One simple SDK

Pay as you go

Popular

Flexible

AI + Engage + observe, better together

Seamlessly add user engagement & observability with the same SDK integration

  • AI powered search & deflections

  • In-app Agents

  • Product and support observability

  • Session replays

Ultimate

Let’s talk

Scale with PLuG’s most advanced functionality

Understand your user wherever they are, with volume discounting

  • Conversion drop insights

  • Advanced Session Filtering

  • Heat maps

  • Enterprise-grade security, compliance, controls, and policies

Pay as you go pricing

Try then buy. Every feature and capability enables you to experiment with next-gen functionality to transform your user experience.

Customer engagement

Search, chat, nudge, track, and session record your users all in a single powerful SDK.

Gen AI powered In-app search

Get started with the Search Agent for free and resolve your customer queries with personalized results and suggested articles.

Pay as you go

Free

  • GenAI powered search

  • Relevance ensured with RAG

  • Flexible knowledge graph

Turing answers

Turing Answers delivers a custom trained LLM to deflect customer requests. No rules and no human intervention required.

Pay as you go

$50

per 100 deflections

  • First 100 deflections free

  • Advanced Support Automation

  • Autonomous or suggestion modes

  • Track deflections and conversations

Ultimate

Custom

  • Fully customizable prompting

  • Advanced analytics

  • Full brand customization

  • Prompt engineering support

Sessions and Analytics

Turing Answers delivers a custom trained LLM to deflect customer requests. No rules and no human intervention required.

Pay as you go

Coming soon

  • Sessions recordings

  • Funnel analysis

  • Heatmaps

  • Comprehensive privacy controls

Ultimate

Custom

  • Customizable prompting

  • Advanced analytics

  • Full brand customization

  • Enterprise-grade security, compliance, and controls

Monitoring ultimate

Bring product insights from every customer conversation, social media post, and app review with advanced clustering and summarization.

Frequently asked pricing questions